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01 · Account, portal and signing help

Tenant portal

View your home, rent, deposit and contact details, and send a receipt for a rent payment.

Who can use it: Accept your portal invitation to access your tenancy. Payment confirmation also needs Pay rent enabled and a visible bank account.

4 how-tos · 13 steps

What you can do

  • Choose a tenancy and view its home, household, lease dates and property manager’s contact details.
  • Read the rent calendar, paginated payment history and deposit status, including recorded dates.
  • Use Pay rent for bank transfer instructions and to submit a receipt after paying through your bank.
  • Request changes to contact details for approval. A profile photo can be changed immediately.

How-to 1

Open your tenancy

  1. Step 1:

    Open the portal link from your invitation and sign in with the invited email. If several tenancies are available, choose the one you want.

  2. Step 2:

    Review your home and household in the profile card. Open Lease for lease details, and use Switch tenancy to move to another tenancy you can access.

  3. Step 3:

    Select Requests beside your profile to open the documents and requests dialog. If an action says it is unavailable, contact your property manager; no request has been sent.

How-to 2

Check rent and deposit records

  1. Step 1:

    Use the year arrows on the rent calendar above the tabs to inspect another year. Open Payments for payment history and the deposit.

  2. Step 2:

    A paid month shows its recorded received date and whether it was on time. “Not recorded in Landwide” means no payment is recorded there; it is not proof that you did not pay.

  3. Step 3:

    Use the payment history’s page controls and choose 5, 10, 20, 50 or 100 rows per page. Check the Deposit section for the recorded status, received date and refunds.

How-to 3

Send a receipt for rent you have paid

  1. Step 1:

    Open Pay rent and check How to pay. Copy the account holder, IBAN and reference into your bank’s transfer or standing-order instructions.

  2. Step 2:

    Make the payment through your bank first. Landwide’s Confirm payment button reports a payment; it does not move money.

  3. Step 3:

    Select Confirm payment, enter the amount, payment date and reference used, and attach your bank’s receipt. A PDF, JPEG, PNG or WebP file up to 4 MB is required.

  4. Step 4:

    Select Send for confirmation. Follow its status under Payments you confirmed: Waiting for your landlord, Received or Not received.

How-to 4

Correct your contact details

  1. Step 1:

    Select the pencil beside your details, then Continue editing. Edit the information and review your changes.

  2. Step 2:

    Confirm sending the changes for approval. Your property manager must approve them before the record changes; the portal shows the pending request.

  3. Step 3:

    Use Change profile picture to upload and crop your own photo. Photo changes do not wait for approval.

Good to know

  • If Pay rent is missing, your organization may not have enabled it or may not have shared a bank account. Ask your property manager for payment instructions.
  • “Amount hidden” reflects the organization’s visibility setting; it does not mean the amount is zero.
  • Signing invitations arrive by email and open a separate document-signing page. Use that email link to review and sign.
  • Switching off Pay rent hides payment instructions and receipt submission, not the tenant’s existing payment history.