Privacy Policy

1. Introduction

Landwide ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our property management platform and services.

Landwide is operated by Landwide Ltd., a company registered in Ireland. We comply with the General Data Protection Regulation (GDPR) and the Irish Data Protection Acts 2018.

2. Data Controller

Landwide Ltd. is the data controller responsible for your personal data. If you have any questions about this Privacy Policy or our data practices, you can contact us at:

3. Information We Collect

3.1 Information You Provide

• Account Information: Name, email address, phone number, profile picture
• Organization Data: Company name, address, tax number, logo
• Property Information: Property addresses, descriptions, rental amounts, photos
• Tenant Data: Names, contact details, lease agreements, payment history
• Financial Records: Rent payments, expenses, invoices, bank details
• Documents: Lease agreements, contracts, receipts, certificates
• Communications: Messages, notes, and correspondence within the platform

3.2 Information Collected Automatically

• Device Information: Browser type, operating system, device type
• Usage Data: Pages visited, features used, time spent on platform
• Log Data: IP address, access times, referring URLs
• Session Information: Login history, active sessions, location data

4. How We Use Your Information

We use your personal data for the following purposes:

• Service Delivery: To provide and maintain our property management platform
• Account Management: To create and manage your user account
• Communication: To send important updates, notifications, and support responses
• Payment Processing: To process rent payments and financial transactions
• Security: To detect, prevent, and address technical issues and fraud
• Legal Compliance: To comply with legal obligations and regulatory requirements
• Product Improvement: To analyze usage patterns and improve our services

5. Legal Basis for Processing (GDPR)

Under GDPR, we process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to provide our services to you
• Legal Obligation: Processing required to comply with applicable laws
• Legitimate Interests: Processing necessary for our legitimate business interests, such as fraud prevention and service improvement
• Consent: Where you have given explicit consent for specific processing activities

6. Information Sharing and Disclosure

We do not sell your personal data. We may share your information in the following circumstances:

• Service Providers: With trusted third-party providers who assist in operating our platform (e.g., cloud hosting, payment processing, email services)
• Organization Members: With other members of your organization as permitted by your role and permissions
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: For any other purpose with your explicit consent

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure authentication mechanisms including two-factor authentication
• Regular security assessments and penetration testing
• Access controls and role-based permissions
• Secure cloud infrastructure with industry certifications
• Employee training on data protection practices

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations:

• Account Data: Retained while your account is active and for 30 days after deletion
• Financial Records: Retained for 7 years as required by Irish tax law
• Lease Documents: Retained for 6 years after lease termination
• Usage Logs: Retained for 90 days for security and troubleshooting purposes

9. Your Rights Under GDPR

As a data subject under GDPR, you have the following rights:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data ("right to be forgotten")
• Right to Restriction: Request restriction of processing in certain circumstances
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests or direct marketing
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at system@landwide.ie or use the Privacy section in your account settings.

10. International Data Transfers

Your data is primarily stored and processed within the European Economic Area (EEA). Where we transfer data outside the EEA, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

11. Cookies and Tracking Technologies

We use essential cookies to ensure the proper functioning of our platform. These include:

• Authentication Cookies: To keep you logged in securely
• Preference Cookies: To remember your settings and preferences
• Security Cookies: To protect against fraudulent activity

We do not use third-party advertising or tracking cookies.

12. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

14. Contact Us & Complaints

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

If you are not satisfied with our response, you have the right to lodge a complaint with the Data Protection Commission (DPC), the Irish supervisory authority: